Data Protection
Privacy Policy
Your privacy matters to us. We are committed to protecting your personal information with the same care we give to our crystal jewelry.
Information We Collect
Personal Information
- • Name, email address, and phone number
- • Shipping and billing addresses
- • Payment information (processed securely through Etsy)
- • Communication preferences
Website Usage
- • Pages visited and time spent on site
- • Browser type and device information
- • IP address and location data
- • Cookies and similar technologies
How We Use Your Information
- •Process and fulfill your jewelry orders
- •Provide customer service and support
- •Send order updates and shipping notifications
- •Improve our website and shopping experience
- •Send marketing emails (with your consent)
- •Comply with legal obligations
Data Protection & Security
- •SSL encryption for all data transmission
- •Secure servers hosted in Canada
- •Regular security audits and updates
- •Limited access to personal information
- •Compliance with Canadian privacy laws (PIPEDA)
Information Sharing
We never sell your personal information. We may share information only in these limited circumstances:
- •With Etsy for order processing and payment
- •With shipping carriers for delivery
- •With service providers under strict confidentiality agreements
- •When required by law or to protect our rights
Your Privacy Rights
Under Canadian privacy law, you have the right to:
- •Access your personal information we hold
- •Request correction of inaccurate information
- •Withdraw consent for marketing communications
- •Request deletion of your information (subject to legal requirements)
- •File a complaint with the Privacy Commissioner of Canada
Cookies & Tracking
We use cookies to enhance your browsing experience:
Essential Cookies
- • Shopping cart functionality
- • User authentication
- • Security features
Analytics Cookies
- • Website performance
- • User behavior insights
- • Site improvement data
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Mail: Troves & Coves Privacy Officer, Winnipeg, MB, Canada
Response Time: We will respond within 30 days
Last updated: January 2025
We may update this privacy policy from time to time. Changes will be posted on this page.