Our Promise
Returns & Exchanges
Your satisfaction with our jewelry is paramount. We offer generous return and exchange policies to ensure you're completely happy with your purchase.
Return Policy
Satisfaction Guarantee
30 Days
- •Item must be in original condition
- •Original packaging and authenticity card included
- •No signs of wear or damage
- •All components present and intact
Quality Issues
60 Days
- •Manufacturing defects covered
- •Wire breakage under normal use
- •Crystal authenticity issues
- •Clasp or finding failures
Custom Orders
Exchange Only
- •Size adjustments within 14 days
- •Crystal substitutions if unavailable
- •Wire material changes
- •Professional cleaning included
Easy Return Process
1
Contact Us
Email us within the return window with your order details
2
Get Authorization
Receive return authorization and prepaid shipping label
3
Ship Safely
Package securely and ship using our provided label
4
Get Refund
Receive refund within 3-5 business days of receipt
Non-Returnable Items
- Pierced jewelry for hygiene reasons
- Items damaged by misuse or accidents
- Jewelry exposed to chemicals
- Custom engraved pieces
- Sale or clearance items
- Items purchased over 60 days ago
Important Notes
- •Refunds processed to original payment method
- •Exchanges available for different sizes or styles
- •Free return shipping on defective items
- •Professional cleaning included with all exchanges
- •Store credit available for future purchases
Our Commitment
We want you to feel completely happy with your purchase. If your jewelry doesn't meet your expectations, we'll work together to find the perfect solution.
Customer Satisfaction First
Quality Guaranteed
Customer Support