Warranty Protection
Warranty
Your crystal jewelry is protected by our comprehensive warranty, ensuring lasting quality and beauty for years to come.
Warranty Coverage
Craftsmanship Warranty
1 Year
- •Wire wrapping integrity and security
- •Metal component durability
- •Clasp and connector functionality
- •Overall structural integrity
Crystal Authenticity
Lifetime
- •Genuine natural crystal certification
- •Accurate crystal identification
- •Quality material verification
- •Authenticity guarantee
Material Quality
6 Months
- •Sterling silver quality standards
- •Gold-filled layer adhesion
- •Copper wire purity
- •Finish and plating durability
Covered
- Manufacturing defects in materials or workmanship
- Premature tarnishing or discoloration
- Wire breakage under normal wear
- Crystal loosening from secure settings
- Clasp or finding failure
- Professional cleaning and polishing services
Not Covered
- Normal wear and aging of materials
- Damage from misuse or abuse
- Loss or theft of jewelry
- Scratches from improper storage
- Chemical damage from exposure
- Modifications by other jewelers
Warranty Claim Process
1
Contact Us
Email us with photos and your order details
2
Assessment
We review your claim within 24 hours
3
Return
Ship your item using our prepaid label
4
Resolution
Repair or replacement within 5-7 days
Our Promise
Every piece of Troves & Coves jewelry carries our commitment to quality and authenticity. We stand behind the craftsmanship of each creation.
Handcrafted with Intention
Handcrafted with Care
Lifetime Support